FAQ
Registration and account
How can I join GoTo?
Download the GoTo App, easily set up an account, add your payment method, take a picture of your driver’s license, and that’s it – you’re set to go! Your registration confirmation will be sent by email
Who can join the service?
Any driver age 21 or over, who has had a license for at least two years, without any convictions of severe traffic violations.
Can young drivers join the service?
Drivers between the ages of 21-24 must pay an additional fee of ILS 80 for a young driver insurance.
Can I join your service with a foreign license?
Drivers holding a foreign license must sign a form stating that they are staying in Israel for less than one year. If you’re staying for more than one year, you’ll have to issue an Israeli license. We’re always happy to assist you at our sales hotline: *8255.
How can I pay for the service?
Payment is made directly and only through a credit card (using a foreign card may involve currency conversion fees, depending on the customer’s credit conditions). The owner of the subscription must also be the owner of the credit card used for payment. Can family members pay? No problem, but they’ll have to sign a letter of guarantee. We do not accept direct/debit/postal credit cards.
If I registered to your service in a certain city, are my trips limited to that city?
Our subscribers can use all our cars in all our locations, under one subscription. We call it a multi-model :)
In what cities is your service available?
Our “Two Way” model is available in: Tel Aviv, Jerusalem, Haifa, Netanya, Ramat Gan, Givatayim, Holon, Kfar Saba, Ra’anana and Herzliya. We update the list of cities from time to time in our app and on our website.
Can I add another driver under my subscription?
Private subscribers can only add first degree relatives as drivers, for a one-time fee of ILS 45. Business subscribers can add any driver, for a one-time fee of ILS 82. To add a driver, please visit the “Personal area” on our website or call our sales hotline at *8255 for support.
How can I cancel my subscription?
We would be sad to see you go. Anyway, you can cancel or pause your subscription at any time through our website or our sales hotline. Your request will be processed within 3 business days.
What is the password for opening my invoice/receipt?
For security reasons, you’ll need to enter your ID Number or your company’s PC number.
How do I log in to my personal account on the app?
When logging in to the app, you can log in to the account via the top banner or enter the main menu at the upper left side of your screen, and tap “Log in/Register”. Users who registered the service before July 2020 will be able to log in to their account via email and password. Users who have registered for the service after this date will be able to log in using their phone number. Can’t remember your password? Tap “Forgot password?” And we will set you an email to reset.
Where can I view the membership plans’ price list? 
The user contract you have signed includes a price list detailing membership plans. You can upgrade or change your plan at any time according to need. You can also view the current price list at here.
How can I update my payment method?
Just tap the menu button on the left side of the screen (3 lines) > Settings > Payment settings > Add a new credit card; or update it through the personal area on our website.
I’m not happy with the price. What can I do?
We recommend staying up to date with our special offers and discounts by subscribing to our newsletters, or speaking to our sales department, so they can help you pick the best track that would give you the best value.
How can I see how much driving credit I have?
The trip credit in the account can always be checked in the app. In addition, each receipt includes a line stating the trip credit you have used. Your monthly invoice also includes the amount of credit used during that month, alongside your balance.
What special offers do you have?
There are many! We recommend joining our mailing list to stay up-to-date. 
Round Trip cars
What about blue and white parking with Pango?

We have a Pango subscription. To activate it, you can call *4500 > Extension 2, and activate it through Pango’s automatic system. Encountered a problem? You can contact our call center at *8255 and we’ll activate it for you. Please note that following your use, we attribute the fee to the subscription, and therefore the billing is made up to 45 days following the time of use. Do you have your own subscription to Pango or another parking app? You can always activate the parking through your own subscription.
What about canceling/changing of a reservation?
With the “Round Trip” model, you can cancel your reservation free of charge up to 6 hours before the scheduled time.
A short notice cancellation (between 6 and 1 hour(s) before the scheduled time) will cost you 25% of the amount of the reservation’s duration.
An immediate cancellation (less than one hour before the scheduled time) will cost you 50% of the amount of the reservation’s duration.
What should I do when I reach the car?
First of all, make sure the car is clean, that at least 25% of its gas tank is full, and that you haven’t noticed any damages not reported on the app. Noticed any new damage? Report it to us before your trip, to make sure you’re not held liable for it. In addition, please return to car to us with at least 25% of the gas tank full. You can fuel up for free at any of the large gas stations: Paz, Delek, Dor Alon, Sonol, and Ten. All our cars have an automatic gas credit card. You’ll even get an automatic ILS 10 credit for it in the following month.
What is the Round Trip model?
In this model, you can pick up a car from a reserved parking space, return it to the same parking spot, and pay according to the length of time you had the car + the distance you drove (in km). This model is intended for medium and long distance trips, inside and outside of the city.
I have a flat tire, what should I do?
Please report this immediate to our call center at *8255. Change the flat tire with the spare tire and drive to the nearest repair shop in order to fix the tire. Do not continue your trip with the spare tire, as it is only intended for short drives to the shop.
How do I authenticate my smart card?
Take the card out from the glove compartment. It’s placed inside an envelope. Following this, please contact the call center to authenticate the card.
How can I book a car?
Enter the app’s car map > tap any car showing on the map or tap “Future reservation” at the bottom of the home screen, then choose the location and times, tap “Search cars” and choose the most suitable car on the map or on the list (using the list button on the upper right side). The filter button will help you choose certain car categories. To watch our video guide click here.
How long in advance should I book a car?
Under the “Round Trip” model, you can book a car three months in advance. But it’s also fine to book one a few minutes prior. Either way, we recommend booking the car in advance to assure its availability, especially on weekends and during the holidays. You
For how long can I book the car?
The “Round Trip” model allows you to book cars for as long as you need from two hours and above: Five hours, two days, or up to seven days. It all depends on the car’s availability, which you can view while trying to book it on the app.
Is smoking allowed in the car?
The “Round Trip” model allows you to book cars for as long as you need: One hour, five hours, two days, or up to seven days. It all depends on the car’s availability, which you can view while trying to book it on the app.
Could I take a Round Trip car and end its reservation at another location?
Under the “Round Trip” model, the car has to be brought back to its home parking space. If there’s any issue with this parking space, please contact our 24/7 call center at *8255 so we can direct you at another one.
Is there a booster seat in the car?
Of course, there are, just note that they are by availability, in case there is a shortage of boosters in the cars you can switch to another car and also report it in the app.
Car reservations
How I do unlock the car?

You can unlock the car through the app or through a smart card. Don’t have a smart card? Now is the time to contact our call center at *8255 to authenticate a new card.
Policy, insurance and procedures
What about toll roads: Road 6, the Fast Lane, Carmel Tunnels, or Road 6 North?

We are subscribed to all services. Please note that after using these roads, we attribute the fee to the subscription, and therefore the billing is made up to 45 days following the time of use.
What about car insurance?
All our cars are insured. In the event of any accident or damage to the car when the car is in your keeping, you’ll be charged up to a maximum deductible amount according to the type of car, as specified in the price list. You can purchase a “no deductible” insurance through our sales hotline, under which the insurance company won’t charge you with deductibles. Subject to terms.
Can I drive on public transport lanes?
Driving on public transport lanes is strictly forbidden. Doing so carries a penalty of approximately ILS 500. 
Can I use the service with a temporary license?
Yes, you can also use the service with a temporary license.
Can I smoke in the car? 
Smoking in the car is strictly forbidden. We are a community of drivers using a shared car, and our users’ experience is important. Smoking in the car carries a monetary penalty, as specified in the terms of service. 
Can I let animals in the car?
Please do not drive with animals in the car, including dogs. This is a sensitive issue, and we want to guarantee the safety of our subscribers who are allergic to animal hair. However, we do permit driving guide dogs only. 
Do you have wheelchair accessible cars?
Yes, we have accessible cars. However, to book a reservation, you’ll need to call our hotline and make a reservation (subject to availability) at least 24 hours prior to the desired time. The car will be waiting at 20 Lincoln Street, Tel Aviv, and it must be returned to the same parking space when you finish your trip. For more information click here.
Can I let someone else drive the car under my reservation?
The car is only insured with respect to the subscriber and the other drivers added by them. If you need to, you can add another driver under the same subscription for a fee of ILS 45. Driving without a subscription carries a penalty.
Can tourists join the service?
Yes. If the driver has a foreign license, they must sign a form stating that they are staying in Israel for less than one year. If they’re staying for more than one year, you’ll have to issue an Israeli license. You can sign through our call center at *8255.
I would like a parking space/car added to my area. What should I do?
Thanks for the feedback! Just send us an email, and we’ll forward it to the department responsible for parking spaces and operation to check whether we can add a car to your area, in case there’s demand from other subscribers.
Malfunctions and exceptional cases
If I reached a car without gas (under two lines). What should I do?

Please report this to our 24/7 call center at *8255, so we can help you change cars, if possible. You can also fuel up for free at any of the large gas stations: Paz, Delek, Dor Alon, Sonol, and Ten. All our cars have a universal automatic gas credit card. You’ll even get an automatic ILS 10 credit for it, straight to your account in the following month.
The car isn’t starting. What should I do?
First of all, pull the key out of the switch. Tap “Open doors” on the app (or wave your smart card in front of the reader) and try again. For any assistance, please contact our call center at *8255.
The car is dirty. What can I do?
Please report this to our call center at *8255 to check if we can replace it with another nearby car, and send us pictures/videos so we can forward it to the operation department. You can also take the car for a free wash at a Shtifomat station, and automatically receive a credit of ILS 35 for it the next month in your account.
I got a traffic ticket. What should I do?
Please contact out call center at *8255 and send a picture of the ticket. We’ll contact you to have the ticket registered in your name. You can also pay for the ticket yourself and send us your reference.
I found a ticket on the car when I started my reservation. What should I do?
You can contact our call center at *8255, or send a copy of the ticket to info.il@gotoglobal.com, and we’ll handle it with the relevant entities.
There’s been a car accident during my reservation. What should I do?
First of all, the most important thing is ensuring the safety of everyone involved. Afterwards, please contact our service center at *8255, and one of our representatives will assist you in filling out an accident report form.
How can I report a malfunction or litter in the car?
Through the damage report button on the app (during an active reservation). Take a picture and send it to us. We’ll confirm the picture, and then add it to the damage report.
What should I do if I’m late?
Please try not to be late in returning the car. This materially impacts the quality of the service we provide to our customers. If you’re still late, please try extending the reservation on the app or calling our 24/7 service center at *8255. If you’re unable to extend the reservation, that means there’s another reservation after yours, and the time of that reservation will show on the app. Any delay in returning the car carries a fine of an ILS 75 delay fee + ILS 1 per each minute of delay. This will be automatically charged by the system.
I’m on my first reservation next to the car. What should I do?
We’re happy to have you! The most important thing is contacting our call center at *8255 so we can authenticate your smart card. This will allow you to park in places with no reception, such as underground parking lots, or when your phone battery runs out.
I can’t find the car. What should I do?
Thanks for the feedback! Just send us an You’re at the specified parking space, but the car isn’t there? Contact our 24/7 call center at *8255, and we’ll help you find the car or replace it with another one. email, and we’ll forward it to the department responsible for parking spaces and operation to check whether we can add a car to your area, in case there’s demand from other subscribers.
I can’t park the car in its designated space. What should I do?
Tried returning the car, but the parking space is taken? Please contact our call center.