Download the GoTo App, easily set up an account, add your payment method, take a picture of your driver’s license, and that’s it – you’re set to go! Your registration confirmation will be sent by email

Any driver age 18 or over, who has had a license for at least a year, without any convictions of severe traffic violations.

Drivers with over a year of experience and 18+ can join. 18-24 year olds pay extra 0.5 NIS/km. First month free subscription.

Drivers holding a foreign license must sign a form stating that they are staying in Israel for less than one year. If you’re staying for more than one year, you’ll have to issue an Israeli license. We’re always happy to assist you at our sales hotline: *8255.

Payment is made directly and only through a credit card (using a foreign card may involve currency conversion fees, depending on the customer’s credit conditions). The owner of the subscription must also be the owner of the credit card used for payment. Can family members pay? No problem, but they’ll have to sign a letter of guarantee. We do not accept direct/debit/postal credit cards.
The subscription will be charged a minimum amount of 200 NIS and up to a maximum amount of 2,000 NIS per order. The credit limit will be automatically released by the credit company after the subscription account is charged for the order

Our subscribers can use all our cars in all our locations, under one subscription. We call it a multi-model :)

Our service is available in Tel Aviv, Jerusalem, Haifa, Netanya, Ramat Gan, Givatayim, Holon, Kfar Saba, Ra’anana, Herzliya and Modiin. We update the list of cities from time to time in our app and on our website.

Private subscribers can only add first degree relatives as drivers, for a one-time fee of ILS 45. Business subscribers can add any driver, for a one-time fee of ILS 82. To add a driver, please visit the “Personal area” on our website or call our sales hotline at *8255 for support.

We would be sad to see you go. Anyway, you can cancel or pause your subscription at any time through our website or our sales hotline. Your request will be processed within 3 business days.

For security reasons, you’ll need to enter your ID Number or your company’s PC number.

When logging in to the app, you can log in to the account via the top banner or enter the main menu at the upper left side of your screen, and tap “Log in/Register”. Users who registered the service before July 2020 will be able to log in to their account via email and password. Users who have registered for the service after this date will be able to log in using their phone number. Can’t remember your password? Tap “Forgot password?” And we will set you an email to reset.

The user contract you have signed includes a price list detailing membership plans. You can upgrade or change your plan at any time according to need. You can also view the current price list at here.

Just tap the menu button on the left side of the screen (3 lines) > Settings > Payment settings > Add a new credit card; or update it through the personal area on our website. Please note that the payment method can only be changed by the main driver.

We recommend staying up to date with our special offers and discounts by subscribing to our newsletters, or speaking to our sales department, so they can help you pick the best track that would give you the best value.

The trip credit in the account can always be checked in the app. In addition, each receipt includes a line stating the trip credit you have used. Your monthly invoice also includes the amount of credit used during that month, alongside your balance.

There are many! We recommend joining our mailing list to stay up-to-date. 

We have a Pango subscription. To activate it, you can call *4500 > Extension 2, and activate it through Pango’s automatic system. Encountered a problem? You can contact our call center at *8255 and we’ll activate it for you. Please note that following your use, we attribute the fee to the subscription, and therefore the billing is made up to 45 days following the time of use. Do you have your own subscription to Pango or another parking app? You can always activate the parking through your own subscription.

You can cancel your reservation free of charge up to 6 hours before the scheduled time.
A short notice cancellation (between 6 and 1 hour(s) before the scheduled time) will cost you 25% of the amount of the reservation’s duration.
An immediate cancellation (less than one hour before the scheduled time) will cost you 50% of the amount of the reservation’s duration.

First of all, make sure the car is clean, that at least 25% of its gas tank is full, and that you haven’t noticed any damages not reported on the app. Noticed any new damage? Report it to us before your trip, to make sure you’re not held liable for it. In addition, please return to car to us with at least 25% of the gas tank full. You can fuel up for free at any of the large gas stations: Paz, Delek, Dor Alon, Sonol, and Ten. All our cars have an automatic gas credit card. You’ll even get an automatic ILS 10 credit for it in the following month.

Please report this immediate to our call center at *8255. Change the flat tire with the spare tire and drive to the nearest repair shop in order to fix the tire. Do not continue your trip with the spare tire, as it is only intended for short drives to the shop.

Before starting a trip, collect the smart card from the glove compartment. It will help you open the car doors in cases of lack of reception or the battery in the phone runs out. Scan the QR code from the driver's door and continue the process in the app. You can also contact us at *8255.

Enter the app’s car map > tap any car showing on the map or tap “Future reservation” at the bottom of the home screen, then choose the location and times, tap “Search cars” and choose the most suitable car on the map or on the list (using the list button on the upper right side). The filter button will help you choose certain car categories. To watch our video guide click here.

Under the “Round Trip” model, you can book a car three months in advance. But it’s also fine to book one a few minutes prior. Either way, we recommend booking the car in advance to assure its availability, especially on weekends and during the holidays. You

The “Round Trip” model allows you to book cars for as long as you need from two hours and above: Five hours, two days, or up to seven days. It all depends on the car’s availability, which you can view while trying to book it on the app.

The “Round Trip” model allows you to book cars for as long as you need: One hour, five hours, two days, or up to seven days. It all depends on the car’s availability, which you can view while trying to book it on the app.

Under the “Round Trip” model, the car has to be brought back to its home parking space. If there’s any issue with this parking space, please contact our 24/7 call center at *8255 so we can direct you at another one.

Of course, there are, just note that they are by availability, in case there is a shortage of boosters in the cars you can switch to another car and also report it in the app.

You can unlock the car through the app or through a smart card. Don’t have a smart card? Now is the time to contact our call center at *8255 to authenticate a new card.

We are subscribed to all services. Please note that after using these roads, we attribute the fee to the subscription, and therefore the billing is made up to 45 days following the time of use.

All our cars are insured. In the event of any accident or damage to the car when the car is in your keeping, you’ll be charged up to a maximum deductible amount according to the type of car, as specified in the price list. You can purchase a “no deductible” insurance through our sales hotline, under which the insurance company won’t charge you with deductibles. Subject to terms.

Driving on public transport lanes is strictly forbidden. Doing so carries a penalty of approximately ILS 500. 

Yes, you can also use the service with a temporary license

Smoking in the car is strictly forbidden. We are a community of drivers using a shared car, and our users’ experience is important. Smoking in the car carries a monetary penalty, as specified in the terms of service. 

Please do not drive with animals in the car, including dogs. This is a sensitive issue, and we want to guarantee the safety of our users who are allergic to animal hair.

Yes, we have accessible cars. However, to book a reservation, you’ll need to call our hotline and make a reservation (subject to availability) at least 24 hours prior to the desired time. The car will be waiting at 20 Lincoln Street, Tel Aviv, and it must be returned to the same parking space when you finish your trip. For more information click here.

The car is only insured with respect to the subscriber and the other drivers added by them. If you need to, you can add another driver under the same subscription for a fee of ILS 45. Driving without a subscription carries a penalty.

Yes. If the driver has a foreign license, they must sign a form stating that they are staying in Israel for less than one year. If they’re staying for more than one year, you’ll have to issue an Israeli license. You can sign through our call center at *8255.

Thanks for the feedback! Just send us an email, and we’ll forward it to the department responsible for parking spaces and operation to check whether we can add a car to your area, in case there’s demand from other subscribers.

Please report this to our 24/7 call center at *8255, so we can help you change cars, if possible. You can also fuel up for free at any of the large gas stations: Paz, Delek, Dor Alon, Sonol, and Ten. All our cars have a universal automatic gas credit card. You’ll even get an automatic ILS 10 credit for it, straight to your account in the following month.

First of all, pull the key out of the switch. Tap “Open doors” on the app (or wave your smart card in front of the reader) and try again. For any assistance, please contact our call center at *8255.

Please report this to our call center at *8255 to check if we can replace it with another nearby car, and send us pictures/videos so we can forward it to the operation department. You can also take the car for a free wash at a Shtifomat station, and automatically receive a credit of ILS 35 for it the next month in your account.

Please contact out call center at *8255 and send a picture of the ticket. We’ll contact you to have the ticket registered in your name. You can also pay for the ticket yourself and send us your reference.

You can contact our call center at *8255, or send a copy of the ticket to info.il@gotoglobal.com, and we’ll handle it with the relevant entities.

First of all, the most important thing is ensuring the safety of everyone involved. Afterwards, please contact our service center at *8255, and one of our representatives will assist you in filling out an accident report form.

Through the damage report button on the app (during an active reservation). Take a picture and send it to us. We’ll confirm the picture, and then add it to the damage report.

Please try not to be late in returning the car. This materially impacts the quality of the service we provide to our customers. If you’re still late, please try extending the reservation on the app or calling our 24/7 service center at *8255. If you’re unable to extend the reservation, that means there’s another reservation after yours, and the time of that reservation will show on the app. Any delay in returning the car carries a fine of an ILS 75 delay fee + ILS 1 per each minute of delay. This will be automatically charged by the system.

We’re happy to have you! The most important thing is contacting our call center at *8255 so we can authenticate your smart card. This will allow you to park in places with no reception, such as underground parking lots, or when your phone battery runs out.

Thanks for the feedback! Just send us an You’re at the specified parking space, but the car isn’t there? Contact our 24/7 call center at *8255, and we’ll help you find the car or replace it with another one. email, and we’ll forward it to the department responsible for parking spaces and operation to check whether we can add a car to your area, in case there’s demand from other subscribers.

Tried returning the car, but the parking space is taken? Please contact our call center.