Car User’s Manual GoTo

How great to have you join us! It says a lot about what kind of person you are.

We strive to change people’s perceptions of private vehicles, and transition into consuming transportation as a service, rather than ownership, so you can save thousands of shekels every month and while doing so, also reduce air pollution and traffic congestion!

As soon as you joined our service, you’ve become a part of a community. A community consisting of thousands of drivers using shared transportation. Remember, each car is used every day by multiple drivers, so it is crucial that you maintain its cleanliness and treat it as though it was your private car.

For your information...

Our service operates in Tel Aviv, Jerusalem, Haifa, Netanya, Ramat Gan, Givatayim, Holon, Kfar Saba, Ra’anana and Herzliya.

“Return Trip”: Model for medium and long trips inside and outside the city. In this model, you pick up a car from a specific parking spot and drop it off at the exact same spot.

Payment: calculated based on hours used + kilometers driven.

So, now that we have clarified the basic service, here are a few rules for successful and pleasant car-sharing:

  • Have you downloaded our app yet? The GoTo app is available for download in all app stores.
  • On your first trip, contact customer service at *8255, and one of our representatives will guide you and activate your "smart card". The smart card is used as a backup for the app in case you park in underground parking without reception, or when the battery runs out on the phone.
  • Have you located the car? Check the car patiently and thoroughly before you start it. Have you observed any damages? Report it to us using the app, or call *8255 before you start the car.
  • The car must be returned with at least 1/4 of a full tank - you will find a universal fuel card in all our vehicles. Did you refuel? Receive 10₪ for trips in the next calendar month.
  • Smoking/pets are not permitted in our vehicles.
  • Be sure to return the vehicle on time - delays carry fines - do you need to extend your booking? Use the app to verify that the vehicle is still available and extend your booking.
  • It is strictly forbidden for anyone who is not registered in our system as a driver to drive our vehicles.


You can book spontaneously or in advance through the app.

We recommend to book the vehicle as soon as you know you will need it, to ensure availability of the nearest spot. You must enter pick-up time and drop-off time when making the booking.

We recommend allowing an extra 15 minutes at least, as buffer time at the anticipated termination of your booking, to avoid delays.

Booking Changes and Cancellation:

You may change or cancel a booking at any given time using the app. If you need help, our customer service representatives will be happy to assist. Please be advised that extending a booking is subject to availability.

Entering a Vehicle:

Have you made it to the car? Click the button on the app and start checking for damages.

Report to us using the app, before you start the vehicle, about any new damage, litter, dirt, unpleasant odours, or any other problem. In addition, call us and report to out customer service at *8255.

Please note - starting the vehicle is the same as reporting that the vehicle is in tact, clean and without any new damages, and transferring the responsibility to you, as well as accountability to any unreported problems.


Be sure to close all windows and lock all doors by pressing “door lock” on the app/ smart card. The key must be left in the car, but remember to remove it from the ignition.

Parking during your booking is your sole responsibility.But why risk it? Use Pango.

All our vehicles have Pango subscriptions - starting and ending Pango is the sole responsibility of the driver.

Refueling and Charging:

The car must be returned with at least 1/4 of a full tank - you will find a universal fuel card in all our vehicles. Did you refuel? Receive 10₪ for trips in the next calendar month.

Returning the vehicle with less than a quarter of a fuel tank will result in additional charges, subject to the contract, on top of the trip cost. Isn’t it a shame?


We make sure to provide you with new, well-maintained and clean vehicles.

Please maintain the cleanliness of the interior of the vehicle. Pets/smoking is strictly prohibited. It is not that we don’t like pets, we just need to be considerate. This is how shared transportation works.

If you find the vehicle unclean, please report to us. You may also take the vehicle to any Shtifomat (automated car wash) station and clean it free of charge. Getting the car washed will credit your account with 35₪ for trips in the following calendar month.

Returning a dirty vehicle, for any reason, will carry additional charges, as detailed in the contract.

Termination of Trip:

  • The vehicle was dropped off at the same parking spot from which it was picked up.
  • The car is clean.
  • The windows are closed.
  • The fuel tank is at least 1/4 full.
  • The lights are off.
  • The key is out of the ignition.
  • You have not left behind any personal belongings.
  • Lock the vehicle and check that no damages occurred during your booking.

If you ended your trip earlier than expected, press the X button located left of the steering wheel. This will enable our system to verify the termination of the trip, and you will be refunded 50% of the remaining time of your booking.

Please contact our customer service line at *8255 with any problem concerning the termination of your trip.

Accidents and Damages:

If you have been involved in an accident, or damaged the vehicle in any way, stay where you are, contact us immediately and we will guide you through the process. Additionally, you will find an accidents and damages report inside the vehicle fill it out and send to us within 24 hours.

Please note, that it is your responsibility to request the details from any other parties involved in the accident.

“Zero Deductibles” Insurance (ZDI)

In order to avoid payment and deductibles in the event of any damage or accident, we recommend joining deductible cancellation insurance, for peace of mind in every trip.

For more information, ask our customer representatives.

Refunds, Credits and Charges:

In order to make it easier, we have gathered all the costs, rates, refunds and credits in a special appendix on our website.

Please review it carefully before making your first booking.

To contact us and for bookings:

Our customer representatives are available 24/7 at *8255.